People generally want to develop their leadership qualities and build positive, productive relationships. Often they are looking for action oriented techniques to enhance and expand their skills. The ACS© model was created to help people achieve success in their business and personal life. Each of the three components in this model is relevant to helping you become the best that you can be.
Awareness consists of self awareness and an awareness of others. People often talk about becoming self-aware. This is critical in achieving your goals and connecting with others.
There are three aspects of self-awareness.
Recognizing your strengths and weaknesses.
It is important to know what you do well and what areas present more challenges for you. Use your strengths to better manage your weaknesses and also build in the supports you require.
An awareness of how others perceive you.
You need to be aware of how you come across to people which requires you to pay attention to what others are saying. If you view yourself as being an excellent leader but your staff sees you differently there is a significant disconnect which needs to be corrected.
Your response to feedback.
Constructive criticism is an essential part of growing in the work place and in life in general. If you have a tendency to become defensive or annoyed when someone does not agree with you or makes a suggestion about how to do something differently, then over time people may become less than honest with you. Ultimately this could create a problem for you if your bosses see you as someone who is not open to feedback and not willing to make changes.
There are three components regarding “awareness of others.”
Being sensitive to others feelings and behaviors.
Noticing how others are behaving and speaking is an important skill. Does their tone and body language match what they are saying? Is there something different about the way they are behaving? Sometimes just acknowledging what you have observed can bring about meaningful conversations.
Recognition of time and place.
Have you ever heard the expression “there is a time and place for everything.” This is particularly true in the work environment. When you need to have a sensitive discussion with an employee you want to do so in a respectful manner. This includes choosing an appropriate time and making sure this does not occur in front of others. Conducting business in the hallway or elevator can lead to others overhearing conversations they ought not be privy too, which could lead to gossip and rumors.
Knowledge of personality and communication styles.
Knowing your communication style is important, but recognizing the personality and communication style of others can help you become a more effective communicator. When you are aware of how individuals hear and integrate information and speak in that style, you are creating an excellent learning environment.
Use the ACS© model to become a great communicator today.
Copyright 2010 by Gail Solish. All rights reserved.
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About the Author
Gail Solish, MSW is a Communication and Relationship Coach helping people expand their communication skills, develop positive business and personal relationships and create a balanced life. Visit www.actualizeyourgoals.com or email firstname.lastname@example.org. Get your Free Report on the 7 Keys to Effective Communication today.